DocsBot
Answers from your content. Never made up.
Most support bots optimise for sounding helpful — which is how they end up confidently inventing a refund policy that doesn’t exist. DocsBot takes the other side of that bet: it answers only from the content you give it, cites every reply, and is measured for faithfulness before it ever talks to a customer. When it doesn’t know, it says so and brings in a human — and it lives wherever your users are through a drop-in widget.
Grounded in your content
DocsBot replies strictly from the docs, website, and PDFs you give it. No open-web guessing, no drifting off-topic — if it isn’t in your sources, the bot won’t claim it.
Every answer is cited
Each response links back to the exact source it used, so a visitor — or you — can verify any claim in a single click. That’s what turns an AI answer into a trustworthy one.
Measured faithfulness
Faithfulness — how closely an answer sticks to its sources — is scored against a curated set of real questions and held to a high bar before the bot goes live, then re-checked as your content changes. It’s a number we watch, not a vibe.
An honest “I don’t know”
When the answer isn’t in your content, the bot says so plainly instead of improvising — and offers to bring in a human. The most useful thing a support bot can do is know its limits.
Website, docs, and PDFs
Add a website to crawl, upload documents, and drop in PDFs. Ingestion handles fetching, chunking, and indexing — re-index whenever your content changes.
Human handoff, not a dead end
Low-confidence or escalated conversations route to your team, with a five-minute email fallback so a question is never silently dropped. Replies reach the visitor directly.
How a grounded answer happens
- 1
Point it at your content
Add a website, upload docs and PDFs. Ingestion crawls, chunks, and indexes — no manual tagging.
- 2
It learns only that
Answers are grounded strictly in your sources — no open-web guessing, and no training on anyone else’s data.
- 3
Visitors get cited answers
Every reply links back to the exact source, so anyone can check the work in one click.
- 4
Humans step in when needed
On low confidence or on request, the conversation hands off to your team — with a five-minute email fallback.
DocsBot is invite-only and set up for you — no public signup and no checkout. Tell us about your content and the team tailors a plan to your volume. Current details live on chatbot.bunduk.com.
- How is this different from a general chatbot?
- A general assistant answers from everything it was trained on, which is why it sometimes invents confident, wrong answers. DocsBot is grounded strictly in your content, cites every answer, and is measured for faithfulness before it goes live.
- What happens when it doesn’t know?
- It tells the visitor it doesn’t have that answer and offers to bring in a human, rather than improvising. An honest “I don’t know” is treated as a feature, not a failure.
- Do you train AI models on my data?
- No. Your content is used to answer your visitors’ questions — not to train shared models. Each bot only answers from its own sources.
- How do I get started?
- DocsBot is invite-only. Request access with a few details about your content and where the bot should live, and the studio sets up a tailored demo on your own material.
Try DocsBot, or have us build yours.
DocsBot is one of the products the Eindhoven studio ships and tends. The same hands build custom software for clients — first working version in fourteen days.